Hotel Indigo Austin Downtown - University by IHG

⭐️⭐️⭐️⭐️⭐️ Absolutely Incredible Service from Andrew, Jonathan, and Marcella! From the moment we walked through the doors of Hotel Indigo Austin, the service was nothing short of exceptional—and it’s all thanks to Andrew, Jonathan, and Marcella. Andrew and Jonathan at the front desk made check-in feel more like a VIP welcome. They were warm, efficient, and genuinely cared about making our stay perfect. They took the time to answer questions, offer great local tips, and somehow made the lobby feel like home. You don’t always remember who checked you in—but with Andrew and Jonathan, you absolutely do. They’re that good. Marcella behind the bar was the soul of the evening. Her energy, attentiveness, and creative cocktails turned a quick drink into a whole experience. She remembered our names, made personalized drink suggestions, and was just a joy to talk with. You could tell she loves what she does—and it shows in every interaction.

Convenient downtown location. Walk to restaurants and bars. Updated rooms. Restaurant on site. Pleasant staff.

The bar staff, was very friendly and accommodating. The front staff, were all very pleasant and helpful. The bed was comfortable and the room temperature was comfortable. I enjoyed the atmosphere of the lobby & bar area.

Slept very well Room 614. Was afraid bc line at Stubbs across the street threatened to be a noisy night but was not. Comfortable beds. Pelons next door not fast but good and value based.

Big shout out to Ryan for looking after me and answering all my questions in relation to facilities and the area. Always a good start to a stay when you are a solo female traveller from England. And made my trip/stay special Thank you. Good location for bars, restaurants and the Capitol building. Nice, clean room. No issues with noise.